Halo: One pane, no pain
Preferred Supplier Article: Written by an Education Australia Preferred Supplier about their own products and services. It is not written or endorsed by Education Australia.
Modern education institutions are complex. IT teams are managing thousands of devices, HR is fielding staff requests, facilities teams are handling maintenance jobs, and student services are trying to keep up with enquiries all at once, often across multiple campuses, and rarely through the same system.
The result is predictable. Requests get lost. Staff don’t know where to go. Leadership can’t see what’s happening across the organisation. And the IT team ends up fielding calls that were never theirs to begin with.
Halo is built to fix that.
One system for every team
Halo is an Enterprise Service Management (ESM) platform, which means it does far more than run your IT helpdesk. A single, unified self-service portal gives staff and students one place to raise any request – IT support, HR queries, room bookings, facilities issues, library resources, legal and compliance matters, and routes each one automatically to the right team.
No more “who do I contact for this?” No more emails disappearing into inboxes. Every request is tracked, prioritised, and resolved within defined service levels.
Adams 12 Five Star Schools in Colorado started with IT and expanded Halo across seven departments – including Maintenance, Safety and Security, HR, and Facilities, serving more than 36,000 students and 4,400 staff. They now have 168 structured request types running through a single platform, replacing years of disconnected spreadsheets and forms.
Proven results in education
Toowoomba Grammar School, one of Australia’s premier boarding institutions, switched to Halo after outgrowing an in-house SharePoint helpdesk. The Halo team worked on site alongside their IT staff to configure the system around their exact requirements. They now handle over 700 requests per month and have achieved a 90% customer satisfaction score.
Canterbury Christ Church University went further. After implementing Halo across their IT service desk, they reached a record-high 98% customer satisfaction score, freed up 38% of IT staff time through automation, and achieved 98% incident compliance. They are now rolling Halo out to HR and all of Corporate Services.
AI included. No extra charge.
Every Halo licence includes a full suite of AI features – intelligent ticket triage, automated case correlation, knowledge discovery, and predictive analytics at no additional cost. For institutions looking to adopt AI without blowing the budget, Halo removes the barrier entirely.
Education pricing that makes sense
Halo offers a 15% education discount on licences and implementation, with a flexible model that allows institutions to combine named and concurrent licences to keep costs down. Pricing is transparent and all-inclusive with no hidden fees, and no locked features.
Trusted by institutions including the University of Cambridge, Edith Cowan and Charles Darwin University, and hundreds of education organisations across 75+ countries, Halo is the platform built to grow with you.
Book a demo with our Australian team at usehalo.com
03 8820 5182
[email protected]
usehalo.com
