Halo: The smarter service desk for education
IT teams in education face a challenge unlike almost any other sector. Managing a service desk that supports hundreds or thousands of end users, students, staff, and faculty on tightly constrained budgets, while simultaneously navigating an ever-growing list of devices, applications, and cybersecurity demands, is no small task. The expectation to do more with less has never been greater.
Halo is the service management platform built to meet that challenge head-on. Trusted by leading education institutions across the globe, including the Charles Darwin University, Edith Cowan University and Cambridge University, Halo brings enterprise-grade capability to school IT teams at a price point and flexibility that actually makes sense for education.
One platform, every team
Unlike point solutions that only serve IT, Halo operates as a true Enterprise Service Management (ESM) platform. That means a single system can power your IT service desk, People & Culture requests, campus facilities management, and more, all from one place.
No duplicated tools, no fragmented data, no switching between systems.
For managers in education, this translates directly to fewer headaches. Staff and students raise requests through a clean, intuitive self-service portal. Tickets are automatically triaged and prioritised. Workflows run in the background. Your team spends less time managing the queue and more time delivering outcomes.
AI built in – at no extra cost
Halo includes a comprehensive suite of AI features with every licence. Intelligent ticket triage, automated case correlation, knowledge discovery, and suggested analytics are all available out of the box – no additional modules, no surprise charges. For institutions exploring AI adoption, Halo removes the cost barrier entirely.
Flexible licensing for education budgets
Education discounts apply to both licences and implementation. Halo’s pricing model is transparent and all-inclusive, no tiered plans, no locked-away features. Institutions can combine named and concurrent licences to minimise cost, and the platform is designed to scale as your institution grows.
Proven results
York University manages up to 44,000 support tickets per quarter through Halo, with customer satisfaction increasing by five per cent year on year since implementation. Their IT team achieved a 98.1 per cent SLA compliance rate and a 92.3 per cent customer satisfaction score, results that demonstrate what the right tool can deliver.
With 250+ out-of-the-box integrations covering identity management, remote control, ITAM, and communication tools including Microsoft Teams, Slack, and Google Workspace, Halo connects seamlessly with the technology your school already relies on.
From Azure Active Directory to TeamViewer and Solarwinds, the integrations your team depends on are already built in and ready to go from day one, no custom development required.
Ready to transform your school’s service desk?
Visit usehalo.com to explore HaloITSM, book a personalised demo, or speak with our Australian team. Discover why hundreds of education institutions around the world choose Halo as their service management platform of choice.
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